About us

Bronz Carpet is a Turkish company serving in the city of Masko Furniture, which was established at the end of 2018, to bring a new breath to the Retail and Wholesale Carpet Sector and to add elegance to the homes.

Accessibility: For your complaints, questions and requests, you can reach us 24 hours a day, 7 days a week via the Bronze Carpet Communication Line (0212 675 11 91) and our website (www.bronzhali.com).

Objectivity: Each complaint is evaluated meticulously, fairly, objectively and impartially, and the process is followed until the complaint is closed.

Confidentiality: All personal information regarding our customers is kept confidential and is not shared with third parties without the consent of the complainants. 

Customer-oriented approach: Applicable solutions are offered to our customers' complaints, questions and requests within the framework of company policy and legal requirements.

Accountability: Your complaints, questions and requests are recorded and our customers are informed.

Continuous improvement: Feedback from our customers is used in the improvement and development of our business processes, products and services, and a customer-oriented approach is shown.